Test Support Agents Before They Deflect Tickets
Ticket deflection saves money only when the agent helps correctly and escalates when needed. ProofMap tests both sides of that equation.
Get StartedWhy Choose ProofMap
Validate answer quality
Check whether the agent resolves issues accurately with approved context and tools.
Test escalation behavior
Make sure hard, sensitive, or uncertain cases route to humans instead of guessing.
Measure cost impact
Compare runtime choices and prompt variants for quality, latency, and spend.
Comparison
| Need | Ad hoc workflow | ProofMap |
|---|---|---|
| Connect tools and context | Developers wire custom integrations and debug behavior from raw logs. | Use MCP for standardized access and ProofMap to qualify tool behavior against objective tests. |
| Control production behavior | Prompt, model, and tool changes move through manual review or informal judgment. | Promote only prompt packages and runtime mappings that pass evaluation gates. |
| Save time and cost | Teams repeat setup, review, and model comparison work for every agent change. | Reuse tool connections, rerun objective suites, and compare cost, latency, and quality together. |
| Handle timing events | Launches, incidents, renewals, schema changes, and traffic spikes trigger rushed decisions. | Keep evidence-backed evaluations and fallback mappings ready before the timing pressure arrives. |
Frequently Asked Questions
Why test support deflection agents?
Bad deflection frustrates customers and can create more work than it saves.
Can ProofMap test escalation rules?
Yes. Escalation can be part of the objective criteria, including when the agent should refuse or hand off.
How does this save developer time?
ProofMap reduces repeated manual review, model comparison, prompt regression checks, and tool-use debugging by making them repeatable evaluation workflows.
What does ProofMap produce?
It produces objective-bound evaluations, failure evidence, recommendations, and approved prompt or runtime mappings that developers can use in production.
Deflect tickets safely
Qualify support agents before they touch customer volume.
Start qualifying prompts