Make Human Handoff Reliable
AI agents need to know when not to continue. ProofMap helps teams qualify escalation and handoff behavior before real users depend on it.
Get StartedWhy Choose ProofMap
Define handoff criteria
Turn uncertainty, risk, sensitivity, or policy boundaries into testable outcomes.
Test hard cases
Evaluate whether agents escalate instead of inventing answers or taking unsafe actions.
Reduce frustration
Avoid bad deflection by routing the right cases to humans sooner.
Comparison
| Moment | Without ProofMap | With ProofMap |
|---|---|---|
| Evidence request | Teams assemble screenshots, anecdotes, and raw logs after the question arrives. | Qualification reports show prompt, model, tool, fallback, and approval evidence. |
| Production change | Prompt, model, schema, or permission changes are reviewed informally. | Changes run through objective-bound evaluations before promotion. |
| Business pressure | Audits, launches, renewals, and customer escalations force rushed AI decisions. | Teams use existing tests and approved mappings to respond with confidence. |
| Developer workload | Developers chase failures across transcripts, tools, providers, and one-off integrations. | Failures become repeatable tests with clear evidence and approved fixes. |
Frequently Asked Questions
Why test handoff behavior?
Because failed handoff creates customer frustration, operational risk, and hidden support cost.
Can handoff be part of evaluation criteria?
Yes. ProofMap can treat correct escalation or refusal as a passing outcome.
What makes this useful for developers?
It turns AI behavior changes into repeatable tests, reduces manual investigation, and provides concrete evidence for prompt, model, MCP, and runtime decisions.
What does ProofMap produce?
ProofMap produces objective-bound evaluations, failure evidence, recommendations, and approved prompt or runtime mappings for production use.
Escalate at the right time
Qualify human handoff before users hit edge cases.
Start qualifying prompts